Contact Us
We’re a small team and we read every message that comes through this form. Whether you’re reporting a bug, asking for a refund, sharing feedback, or want to talk to us about accessibility, you’ll get a human reply — usually within two business days.
Bug reports
If something broke mid-session, tell us what world you were playing, what action you tried, and what happened instead. A browser console screenshot helps but isn’t required.
Billing & refunds
Pick “Having a problem” below and include the email on your account. Refunds for clear product faults (charged after cancel, feature didn’t work) are processed within five business days.
Accessibility feedback
Screen-reader regressions, missing keyboard paths, broken focus order — we treat these as P0 bugs. Tell us your assistive tech (NVDA, JAWS, VoiceOver, TalkBack) and the page or session step where it broke.
Press, partnerships, legal
For press enquiries, accessibility-org partnerships, or formal legal notices, pick “Suggestion” below and include the word “press”, “partnership” or “legal” at the top of your message so it routes correctly.
Before you write
Many of the most common questions are answered without waiting on us:
- About EchoQuest — what the platform is and who it’s for.
- Blog — how-to guides, accessibility deep-dives, world-building tips.
- Screen-reader guide — NVDA / JAWS / VoiceOver / TalkBack walkthrough.
- Privacy policy and terms of use.